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TECHNICAL SUPPORT

Technical support of UKRHOSTING will consult you about all the questions, what are concerning our services, tariffs, the prices for the additional services, or the arisen problems with our services. You will get complete and qualified answers, even if you only are going to order our services.
To get the answer and solve a problem as soon as possible, follow the recommendations:

   1. Before the mailing to technical support service, study the information on a site, in sections of Frequency Asked Questions (FAQ) and the H-Sphere Documentation. Probably, you can solve a problem faster.
   2. In case you have not found the answer to your question, attend our  forum, this theme already could be discussed by other visitors.
   3. If you could not find the answer yourself - address it to our service of technical support: for general questions,useful for other visitors of the site, use our forum; questions, what concern  your own account, specialised technical questions, questions about the prices and tariffs,and also questions for accounts department, email to the service of technical support
     Pay attention,that all questions,sent to the email and also to our forum, are addressed to all employees of our company – it will guarantee,t hey will be processed as soon as possible and you will track a hierarchy "question-answer".
   4. Remember that correctly asked question comprises a half of the answer. Therefore, describing the problem or question, try to give us as much as possible details of the situation.
   5. In your inquiries (or in the messages at the forum) specify, please, who you are.This personal information will help us to identify you in a database of clients (contract number, a login, a domain name, other necessary information) and to answer your question as soon as possible.
   6. In the inquiry about a technical problem it is necessarily to describe its essence in the details, result examples, the addresses,errors, screenshots. If a problem is not visible, describe an operations procedure which will allow to see it.
   7. In emergency situations contact us through ICQ or by phone. We inform you,  that technical support by phone is not accessible!
   8. In case the user's problems/questions are beyond our services, our experts can help only on a paid basis. For the additional information email us:

You can use the section Contact information
UKRHOSTING team is always glad to help the users!


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