Web-based customer support as well as managing user trouble tickets in H-Sphere can be carried out from:
- the main administrative account that you use to configure and manage your hosting system;
- support accounts created under administrative plans.
Understanding Trouble Tickets or TTs
Trouble Tickets or TTs in H-Sphere refer to:
These are delivered to POP3 support mailbox (e.g. email@example.com) specified in your TT Administration Panel Configuration and submitted then to your TT administration panel.
TT Administration Panel