Mass Mail

Oftentimes, you will need to send emails to multiple users, e.g: newsletters. Mass mail feature allows to send one message to a number of users.

To send a newsletter to a group of customers:

1. Select accounts using the Search utility.
2. Click the Mass Mail link at the bottom of the search results page:

   

3. Compose the message or choose the system notification template:

   

   • From: the e-mail address messages will be sent from.
     Note: This email is automatically filled in from Settings -> Tech Support -> Default Email From. You can change it if necessary.
   • Use charset from settings: message encoding will be set based on the language selected by the customer.
   • Use Message Templates: check this box to send system notifications. In this case, any info you enter in the message body will be ignored.
   • Autoinserts: Use this feature to convert your mass mails into personalized letters. When composing a mass mail, insert generic variables that will be replaced with individual recipient's name, e-mail address, etc.
   • Subject: enter a subject of the message.
   • Message: enter a message to be sent to all customers. Remember: if you use message templates, this message will be ignored.
   • Spellcheck: allows checking your mail messages for spelling. To do it:
     1. Click the spellcheck link under the message field. Pop-up window shows with misspelled words, if any, being underlined:
     2. Point your mouse to a misspelled word and a number of suggestions shows.
     3. Choose correct variants and click Done.
   • Send the message as: Select HTML to apply formatting to your message, e.g.:
     text in italic
     
     text in bold
     
     
     
     • unordered list (bullet)
     
     
     • unordered list (bullet)
     
     
   • One Message Per Email Address:
         -Yes - only one message will be sent to an address, regardless of how many accounts use it.
         -No - the message is sent to every account's e-mail address even if it is the same for different accounts.
4. Click Send to send the message.