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DOMAINS FAQ

Information and answers on user's questions regarding registration and renewal delegation of the domain names


QUESTIONS LIST
  1. Features of the data change in the .ru domain zone.
  2. Can I locate on my account more domains than my tariff plan includes?
  3. Service of free domain parking is used on my domain. Where I can set IP-adresses (A/MX/CNAME) of my server (hosting)?
  4. How can I turn off free domain parking service?
  5. I turned off free domain parking service, but name- servers did not change. What to do?
  6. In which zones can I register domains with you?
  7. What do I need to register a domain name in the zone .ua?
  8. What is a nic-handle, and why is it needed?
  9. I've added the domain name in my Control Panel account of UKRHOSTING, but the domain does not work. Why?
  10. What are your DNS?
  11. How long is the registration of Domain?
  12. How to avoid interception of my domain name?
  13. What is the difference between the terms "domain name" and "domain zone"?
  14. What is the DNS updating time?
  15. Why do we need the name servers (Name Servers)?
  16. How to register a subdomain for my domain?
  17. What does the domain status in the common top-level gTLD domains mean?
  18. How to renew only the domain, if there no need to renew the hosting?
  19. How to change the DNS (name-servers) of the domain?
  20. How to order domain transfer for maintenance to UKRHOSTING?
  21. How to make a request to changing the domain registrar?
  22. I want to change the NS (or registrar) of domain, but the relevant button is absent.
  23. My domain is locked. What does it mean and how to unlock it?
  24. I wanted to unlock the domain, but it's required an extra charge. Why?
  25. I want to register a new domain, how can I do it?
  26. How to register a domain as a gift for my hosting account?
  27. How can I transfer the domain from one account to another?
  28. What does free domain parking mean? How to use this service?
  29. Is it possible to register at the same time several domains?

ANSWERS

1. Features of the data change in the .ru domain zone.

When you register, prolong or change the Administrator, changing the identity of the client, the cancellation of the domain registration at the request of the Administrator may be needed the following documents:

  • for individuals - a copy of the passport (or other identity documents);

  • for legal persons - a copy of the certificate of registration.

2. Can I locate on my account more domains than my tariff plan includes?

Yes, you can. For each additional domain location you have to pay $6.00 (besides the annual cost).

3. Service of free domain parking is used on my domain. Where I can set IP-adresses (A/MX/CNAME) of my server (hosting)?

In the Control Panel click on "parking control" ( icon  next to the domain), select the option " I want to use free domain parking and set IP addresses (A/MX/CNAME) of my server (hosting). Available only if the domain name is registered by our company", press "CONTINUE".

In the opened page you can set A/MX/CNAME records.

4. How can I turn off free domain parking service?

In the Control Panel click on "parking control" ( icon next to the domain), select the option "I want to use name-servers of my hosting provider, parking service is not needed. If the domain name was registered for free or during promo - you'll be prompted to pay the difference with usual price".

Than, you have to comfirm your wish to change name servers and to make payment for domain, if it is needed.

Or, if you ordered our hosting and want to host your domain name in your hosting account, select the option "I want to host domain name in my hosting account".

5. I turned off free domain parking service, but name- servers did not change. What to do?

In that case you have to order request for changing DNS. You can do this in such way - http://ukrhosting.net/faq.php?id=28#id297.

6. In which zones can I register domains with you?

We conduct the registration of domain names in the most popular among users areas .com, .net and .org, .ru, .us, .ca, .co.uk; promising areas .biz, .info, .tv; All-Ukrainian areas .ua, .com.ua, .biz.ua, .org.ua, .net.ua and in many regional areas (.lviv.ua), and also we offer to the clients domains of the 3rd level in the zones .lviv.mobi and .ukrhost.com.

Read more in the relevant section.

7. What do I need to register a domain name in the zone .ua?

Private domain names in the zone .ua delegated to individuals or legal persons only if the domain name in spelling or pronunciation is identical to the registered word mark for goods and services (trade mark), rights to the use of which on the territory of Ukraine belong to the person and confirmed with Ukraine Certificate for trade mark for the goods and services issued by the authorized state body, or with agreement about the transfer ownership for trade mark, or with the license agreement.

More information about registration of domain names in .ua is on our forum.

8. What is a nic-handle, and why is it needed?

Nic-handle is a reference to some record in a database. For example, information about the organization or person: name, e-mail, phone number, address, etc. Then, filling out a form to a domain register or ip-addresses block, you can simply write a personal code (nic-handle), with which is easy to find information about the organization or person. This is convenient by the fact that all the information stored in one database, and when you change phones or addresses you do not need to copy the registration data in all records, for all domains to which you are involved in (you are the contact point for administrative, technical or financial issues).

Nic-handle usually consists of two or three letters (the initials of the owner) and the serial number. Further, after the dash may follow the name of the database, in which stores the corresponding record or nickname for short. For example, ST101-RIPE can be read as: short name "ST", serial number 101 in the database of the European Agency for IP-based networks (RIPE). More details about this person can be found here www.ripe.net/fcgi-bin/whois.

The suffix "-UANIC" - Ukrainian Service Network Identifiers (UANIC). Access to the database - uanic.com.ua

The suffix "-RIPN" means the Russian Institute for Public Networks (RIPN) Access to the database - http://www.ripn.net/nic/en/index.html

If the suffix is missing, it is a database of Internic and the access - www.networksolutions.com / cgi-bin / whois / whois

Thus, nic-handle can be regarded as a pointer (link) to record in a some database about persons who are responsible for a specific service in the Domain Name System.

9. I've added the domain name in my Control Panel account of UKRHOSTING, but the domain does not work. Why?

Could have several options:

  1. The domain name has not been registered yet. Please note that  domain names registered automatically. Applications for domain names registration in other zones, including all Ukrainian, Registrar (we) must fill out by hand. To do this, let us know at technical support service the domain name that you wish to register.
  2. Have not yet enough time passed after the domain registration, needed in order to update the DNS all around the world and your domain pointed to our server. Usually this time is up to 48 hours.
  3. You have registered your domain name with another registrar. In this case, modify the database whois, namely change NS-s responsible for your domain to another we have the appropriate one (for example ns1.ukrhosting.com and ns2.ukrhosting.com). To learn how to do it, you can ask a company registered for you this domain name.

We recommend that immediately after changing the NS-s begin the transfer of the domain name to us, as to the Registrar.

10. What are your DNS?

At the moment we use the following servers:

  1. For hosting on UNIX-platform:
    • ns1.ukrhosting.com;
    • ns2.ukrhosting.com.
  2. For hosting on the WIN-platform:
    • ns1.ukrhosting.net;
    • ns2.ukrhosting.net.
  3. For reseller hosting we provide their own NS-s.

After your account activation you will be able to see the NS-s in your Control Panel account (Domains menu).

11. How long is the registration of Domain?

We begin the procedure of domain registration upon receipt of payment and providing all necessary customer data.

Most of the domains register within approximately one business day, some of them faster or longer. It depends on the domain zone in which your chosen domain name is being registered (up to 2 weeks). The domain become visible after 48 hours maximum after registration.

12. How to avoid interception of my domain name?

If a domain name has already registered in your name, you are the rightful owner of the domain.

If the domain name has not yet registered, it can be occupied by anyone. If you are afraid of the interception, keep in secret your name and register a domain name as soon as it possible.

13. What is the difference between the terms "domain name" and "domain zone"?

Domain zone is a technical term related with DNS. Zone represents one level of the names hierarchy maintained by one primary name server. In contrast to the domain zone, the domain name also includes all subdomains of the lower levels.

14. What is the DNS updating time?

It is a time of updating DNS-servers all around the world. Takes from 12 to 48 hours. It means that if you've registered the domain, you must wait about a day or a little bit more before you can "see" your domain and, therefore, use FTP, e-mail and other services. Up to this moment for access to a domain, you can use Instant Domain Alias. You can see this address in the CP H-Sphere, Domain menu -> Select a domain -> Web Service ->

-> Instant access domain alias

15. Why do we need the name servers (Name Servers)?

We need name servers to convert your domain name to IP-address of the WEB-server. Due to the name servers your site can be viewed in different parts of the world.

16. How to register a subdomain for my domain?

In order to register a subdomain for your domain, enter CP H-Sphere, Domain menu-> Choose Domain-> Subdomains

Appears on the screen form to enter sub-domain name. Enter the name of the subdomain and then click Create subdomain

17. What does the domain status in the common top-level gTLD domains mean?

ACTIVE

Domain is delegated, if DNS-servers are specified. Registrar changing is permitted.

REGISTRAR-LOCK

Domain is delegated, if DNS-servers are specified. Registrar changing is prohibited. Status is set by the current registrar.

REGISTRAR-HOLD

Domain is not delegated. Domain and it's subsidiaries DNS-servers can not be changed or transferred to another registrar. Status is set by the current registrar, as a rule in the case when domain administrator didn't pay for registration renewal.

REDEMPTIONPERIOD

The process of the domain deleting has started. Removal can be stopped by the registrar within 30 days from the date of installation of this status. Changing domain data is forbidden. Domain is not delegated.

PENDINGDELETE

Domain will be removed in 5 days after the installation of this status. Removal can't be stopped by the registrar or the registry. Changing domain data is forbidden. Domain is not delegated.

PENDINGRESTORE

Domain is delegated, if DNS-servers are specified. Status is set by register, if the registrar stop the removal process.

REGISTRY-LOCK

Domain is delegated, if DNS-servers are specified. Domain and its subsidiaries DNS-servers can't be changed, deleted or transfered to another registrar. Status is set by the registry, the registrar can not change it.

REGISTRY-HOLD

Domain is not delegated. Domain and its subsidiaries DNS-servers can't be changed, deleted or transfered to another registrar. Status is set by the registry, the registrar can not change it.

18. How to renew only the domain, if there no need to renew the hosting?

Sign in to the Control Panel of Billing and Domains, in the list of your domain names tick the ones you want to renew, and click on "Renew Domains", which is under the list of domains.

19. How to change the DNS (name-servers) of the domain?

Sign in to the Control Panel of Billing and Domains, in the list of domains click on the "Globe" icon in the "Operations" column, then on the next page enter the new name-servers. Note that the DNS update takes 12-24 hours, so there no need to send repeated requests during this time.

20. How to order domain transfer for maintenance to UKRHOSTING?

Use this form "Add my domain (transfer):" in your Control Panel of Billing and Domains.

21. How to make a request to changing the domain registrar?

Sign in to the Control Panel of Billing and Domains, in the list of domains click on the icon "sad smiley that say goodbye" in the "Operations" column.

22. I want to change the NS (or registrar) of domain, but the relevant button is absent.

If near the domain is set lock icon ("closed lock" in the relevant field), it means that NS changing or registrar changing is not available for this domain. To unlock it you need to tick the appropriate domains and use the "Unlock for NS or/and Registrar Changing" link, which is under the list of domains. After unlocking the Change NS (registrar) icon will appear next to chosen domains.

23. My domain is locked. What does it mean and how to unlock it?

If your domain is locked, it means that it was registered with a discount or for free. To unlock a domain go to Control Panel of Billing and Domains, in the list of domain names tick the domains you want to unlock and click on "Unblock for NS or/and Registrar Changing", which is under the list of domains. After the payment according to the invoice (if it necessary) the domain will be unlocked.

24. I wanted to unlock the domain, but it's required an extra charge. Why?

Under the Treaty of The Public Offer on the domains for the domain transfer to another registrar or a name-servers change, the client need to supplement the full cost of the domain if the domain was registered free of charge or at a discount. The difference between promotion and the total cost of the domain will be billed with the Control Panel.

25. I want to register a new domain, how can I do it?

Sign in the Control Panel of Billing and Domains, in the "Quick Search for a Free Domain", enter the domain name, in the drop-down menu select the desired domain zone and click on "CHECK" button. After that you'll be invited to make an order for domain if it's available for registration.

26. How to register a domain as a gift for my hosting account?

You can register a domain as a gift, if you have tariff hosting plan "Personal" and higher and you have more than half a year to the end of your billing period. 

You should during the procedure to order a new domain name specify: "I want to get a domain as a gift for hosting!".

27. How can I transfer the domain from one account to another?

There is a possibility in the accounts of our clients to transfer the domain to other user. Sign in to the Control Panel of Billing and Domains, in the list of domains click on the icon  opposite needed domain in the “Actions” column.

You can transfer the domain to the existing client:

Or create the new account:





 

28. What does free domain parking mean? How to use this service?

This service will be useful for you in case you have registered a domain name for the future and do not currently use it, or if you want to only register a domain name and your registrar demands indication of nameservers.

To install free domain parking existing clients need to click icon “house” (parking control) in Control Panel opposite suitable domain, after that select option “ to use free domain parking and set IP addresses (A/MX/CNAME) of my server (hosting). Available only if the domain name is registered by our company”.  After that click “Continue”.

When you register new domain name in time ordering you need select option -”  Domain registration without hosting (free parking service)”.

 

29. Is it possible to register at the same time several domains?

Yes. On your account click on "Information about your domains", go to "form of bulk domain registration", and follow the instructions.

Check domain

Domain:
 
Zone: OK

DOMAIN HOLDER

 
OK

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