MAIL SERVICES FAQ
Frequently Asked Questions on the use of mailing services, setting up mail programs to work with our server, and responses to them.
For secured connection SSL / TLS use the next mail client settings:
If your sites locate on UNIX platform in USA, you should use mail server mail.ukrhosting.com.
If your sites locate on UNIX platform in London, you should use mail server mailuk.ukrhosting.com.
Example for setting a secure connection with mail in the mail client Mozilla Thunderbird:
- for the incoming mail server (POP Mail Server)
- for the outgoing mail server (SMTP Server)
When you store all messeges on server with using POP3-protocol for email it comes time when messeges in mailbox become too much which can affects on email's work (for example you may receive reports of inability to connect or reset the connection). In this case reconfigure email client on using IMAP-protocol or enable option "do not save (delete) messages on server."
To improve the reliability of mail delivery we recommend of using a backup mail server. Backup mail server is used to receive mail when primary server is not available and for further delivery address in the user's box when the primary server resumes.
The postal relay is located under postal service for each domain - option "Mail relay", as described on screenshots:
After the purchase of any our hosting plans you'll get access to your own virtual mail-server. With the help of the Hosting Control Panel, H-Sphere, you can create mailboxes, aliases of the mailboxes, mail forwarding, mailing lists, autoresponders and easy manage them with Web-based Control Panel, Quick Access section: E-mail.
You can read the work description and management features of the H-Sphere mail services in the documentation on the Control Panel developer's site.
Mailbox yourbox@domain is e-mail service, which provides storage of mail arriving at yourbox@domain on our server.
6. How can I pick up mail from your mailbox email@example.com, which is supported by your server?
You can access of any your mailbox, which is supported by our server, using the H-Sphere Control Panel directly from Web Mail or download mail onto your own computer with any email program that supports the work by using POP3.
You can access via the Webmail for any your mailboxes, which is supported by our server in two ways: directly through the Webmail (1) and via the interface of Control Panel (2).
1. For this on page http://mail.mydomain.com (enter your domain) you must click on the program EMail Utilities link IMP - mail client.
After that, fill in the field, while in the "Your E-mail" you must enter the full address of the mailbox type as firstname.lastname@example.org.
After finishing work with Web-mail you must correctly exit the program by clicking on the button Logout.
Since the IP-addresses can change, we recommend to use input from the page http://mail.mydomain.com and to continue follow links.
2. To get to the mailbox in the second case is possible without a password. To do this, select the menu option Webmail in Quick access or go to the settings of E-mails -> Select Domain -> Find the mailbox -> click on the icon Launch next to post office box address.
After finishing work with Web-mails must correctly exit the program by clicking on the button Logout, otherwise the next time you'll need to enter a password to access the mailbox.
Password to access the Control Panel may be different from the password to access the mailboxes, as well as passwords may be different for different mailboxes. You may at any time to change or set a password to any of your mailboxes by using the Control Panel E-mail -> Select Mailbox -> click on the Mailbox link for editing -> enter new password and then apply the changes. As an increase Security and Compliance, we recommend to change your passwords to access your mailboxes periodically.
There are two options for changing the password.
Alias box1@domain of mailbox box2@domain - e-mail service that provides a redirection of correspondence, incoming at address box1@domain, at address box2@domain. Redirecting performed within the boundaries of a mail server. This means that you can not create an alias email@example.com for firstname.lastname@example.org. To implement the mail forwarding to another mail server, as well as to send to multiple addresses exists Mail Forwarding service.
Mail Forwarding - e-mail service, which provides mail forwarding, incoming at address box1@domain, at e-mail address box2@domain2. And box2@domain2 can be serviced by another mail server. Mail forwarding can be implemented on several different email addresses.
Mailing list - e-mail service that allows you to create and manage mailing lists e-mail messages to several email addresses.
This Control Panel functions implemented using EZMLM/IDX MAILING LIST MANAGER. With it help you can distribute the message to the list of subscribers, manage the list of subscribers, archive messages, send periodic news releases, remotely manage the list via e-mail, moderating the messages and the process of subscription / unsubscription, set permissions to sending messages and much more.
Always keep in mind opinion of the recipients when people are signing up on the Mailing List and sending messages. Maybe if they signed without their knowledge, they will be unhappy with this fact.
To prevent false subscription e-mail address of one person on another person on the Mailing Lists there is a mechanism to confirm the subscription by the fact that he is not against being signed to this mailing list. Therefore, we strongly recommend you to configure your mailing list to always choose the item "Subscription requires confirmation by reply to a message sent to the subscription address".
Be moderate in creating mailing lists with many subscribers - sending spam information, especially for commercial and promotional messages, is considered bad manners in the Internet. Believe me - it will bring you disgruntled reviews of users, but won't bring expected return and profit.
More information about configuring a mailing list can be found at the site developer Control Panel.
Do not use mailing lists to send advertising messages (spam) without the prior consent of the addressee. This restriction applies to all other resources of our servers.
Autoresponder - a special feature of mailbox box@domain, which allows a response to each incoming to address box@domain email to automatically send a certain message. It is quite convenient in cases when the person for some reasons hasn't had access to a mailbox, for example, went on vacation. In this case, a message sender will be informed that his request was not lost, but hasn't been read by anyone yet.
To create a voice mailbox go to the Hosting Control Panel, H-Sphere -> E-mail
Choose mailbox for which autoresponder will be installed, click on the Click to edit Mailbox icon in Resources included column. On the appeared page check the tick box in the line Autoresponder and enter your message.
14. How can I create for myself a mailbox, mailbox alias, mail forwarding, mailing list? And how to edit it?
To do this you must use the Control Panel: go to section Mail Services / E-mails, click on Add new mail resource (1.) or the Add new mail resource (2.) on the top of the resources table.
Then create your desired type of resource:
1. New mail resource is meaning mailbox, mail alias, mail forward. To do this, put a tick in the box (you can simultaneously create more than one mail resource) next to the name of the resource and enter the necessary data to create a resource. Then apply the changes by clicking the OK button.
2. When you create a new mailing list you must enter the address of mailing list, for example email@example.com, after that you need to add subscribers, moderators and edit the properties of a mailing list.
15. Why, when I create a new mail (or other) resource, Control Panel displays a message about the need for additional payments?
It's happens because you have already registered a certain number of mail (or other) resources which is permitted in your hosting plan and you are trying to create an additional resource support which may include additional charges for installation and / or an additional monthly fee. If you agree to the proposed additional payment, your hosting fees will be increased by the amount specified in the message.
If the regime enabled, all email messages that are addressed to nonexistent on the mail server recipients will be sent to this address.
This a mode of the mailbox in which e-mails that comes to the mailbox, will not be saved on the server.
Include this option only if you are absolutely sure that you do not need all arriving at the mailbox post.
Yes, on the mail server UKRHOSTING installed and antispam, and antivirus. To activate them, please follow the next:
In your scripts specify the Sendmail path in this way: /usr/sbin/sendmail.
Yes you can. But message on some mail servers (for example mail.ru, ukr.net) can be not delivered.
If you send mail through sendmail (using function php - mail() or similar to it), it is necessary that in the header of letter have been given the correct field Return-Path, Reply-To and From. However UKRHOSTING recommends to use SMTP. More information about it can be found on the site http://php.net.
Failure to comply with such requirements is the reason that the sender of messages can not see the server response that the mail was not delivered to the correspondent (the so-called "beat them") and, accordingly, loses ability to monitor a list of the subscribed addresses.
We remind you that reusable sending emails to a nonexistent (false) addresses may be referred to the spam activity. The owner of an Internet resource that makes the mail list, should monitor the dispatch and should be fully responsible for the validity email addresses of recipients.
There are documentation for sending messages using PHP with function mail() in the official site.
Standards of using the Internet are public and can be found here.
To send mail from mail program you can use either the 25th or 2525th ports. If your ISP has closed port 25 for sending mail, enter 2525th port.
To do it you must:
Example:: For a domain mydomen.com.ua redirect the all email traffic to server with the IP-address 184.108.40.206.
Where mail.mydomen.com.ua, mydomen.com.ua – name;
26. Where do email messages sent by PHP script return to in case recepient's email address specified is incorrect?
Letters returns at address Return-Path, which is formed from the field FROM, when sending emails through PHP. If you send mail via SMTP, you must define this parameter by yourself. If it's incorrect, the letter won't be delivered.
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Send to the support service screenshots created this way.