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E-Mail Notifications

  1. E-mail Notification Recipients
  2. Editing E-mail Notifications
  3. Configuring User Notification Rules

E-mail Notification Recipients

H-Sphere allows you to configure e-mail addresses where copies (the BCC: field) of e-mail notifications - such as, welcome messages to customers upon their signup, billing letters, confirmations of domain registration - will be sent to. Also, you can add e-mail addresses to receive copies of trouble tickets and system notifications about critical errors, etc. Mostly, this option is provided to enable various departments of your company to track and resolve specific issues.

To subscribe e-mail addresses to receive notification copies:

  1. Go to the Settings menu - > Notifications - > Notification Recipients.
  2. On the page that appears add subscribers to mailing lists you choose.

System e-mail messages are grouped according to their specific tasks. These messages are configured in the Settings -> Notifications -> E-Mail Notifications menu. Please refer to Editing E-Mail Notifications for details.

Editing E-mail Notifications

Master admin and resellers can edit e-mail notifications directly from H-Sphere control panel.

In previous versions, system e-mails were stored ONLY in system e-mail templates and could be edited only by master admin. Now system emails are stored in the H-Sphere database and can be modified in the admin CP for each of interface languages provided in H-Sphere.

To customize system emails in CP, do the following:

  1. In the admin interface, choose E-Mail Notifications under the Settings menu:

    You will see the list of system e-mail notifications sent from the address entered as your company information. These notifications are grouped by categories:

  2. You can enable or disable sending copies (the BCC: field) of particular notifications to e-mail addresses in e-mail notification groups in the Settings->Notification Recipients menu. Sending copies is by default enabled for all notifications within a group.

    Checkboxes in the CC column to the left of the notification name indicate if sending BCCs is enabled or disabled. You cannot enable or disable sending BCCs directly in the list of notifications. To do this, you should open a notification for edition and check/uncheck this option at the bottom of the page that appears:

    After that, the CC indicator will be changed in the list:

  3. To edit a custom email message, click on the notification name in the list or on the Configure icon to the right of the notification name. You will see the page containing two parts:

    1) Preview: message preview as generated from the message template code:

    NOTE: Variable message fields such as user's first and last name or user login are replaced in Preview by the H-Sphere intuitively understandable "pseudo texts": FirstName, LastName, USER.LOGIN, and the like.

    2) Edit Form: contains the subject title and the dynamically generated message body:

    Send the message as: setting the message's content type, the format in which the message would be sent (in plain text or in HTML format).
    Default message for all languages: this allows to make a custom email message default for those of the languages listed below that have this option ticked. If you do not want this message to be default for any of the languages, uncheck this option for that specific language.
    Send CC: check/uncheck this box to enable/disable sending copies (BCC:) of this particular message to e-mail addresses specified for this notification group in the Settings->Notification Recipients menu. This box is checked by default.

    On the bottom of the form there is the language panel with all interface languages available in H-Sphere. Click to choose the language you wish to modify the message for.

  4. Press Save to apply changes.

    If you change the message code correctly, you will get the note that changes have been successfully saved (in the H-Sphere database), and you may see these changes in the Preview Message.

    Otherwise, you will receive an error, and changes won't apply:


    1. System email messages are generated from Freemarker code. To correctly customize the code, you should be familiar with Freemarker commands and with H-Sphere advanced customization and resources.

    2. There is no need to customize lang texts represented in the code as ${lang.text_name} and set in the bundle files in the /hsphere/local/home/cpanel/shiva//psoft/hsphere/lang/ default bundle directory or in custom bundles directory. Instead, you could set the text directly for each interface language here in the given form. For this, please make sure you uncheck the The default message for all languages box when editing the message for each language.

    3. Changes applied to the system emails through the given form are stored in the system database and do not affect the .txt system email notification templates that are located in the /hsphere/local/home/cpanel/shiva/shiva-templates/common/mail. Moreover, you can restore the hardcoded system notification from the template by pressing the Restore From Template button at the bottom of the form.

    We don't recommend customizing the default templates!

Configuring User Notification Rules

Traffic, Quotas and Disk Usages Warnings

When customers approach their traffic, summary disk usage limit or disk quota, they get respective e-mail warnings. To choose how closely to the limit these warnings will be issued:

  1. Select User Warnings in the Settings -> Notifications menu.
  2. Specify when users will be e-mailed. Choose if the accounts will be suspended:

Online Invoices

When creating plans with plan wizards, you choose whether you want H-Sphere to e-mail order confirmations to users right after they buy resources. If you enable sending order confirmations, customers will receive them for every single bill entry, e.g. overlimit traffic. Order confirmations are sent from the e-mail address specified in the Look and Feel menu -> Company Info. If this feature is off, customers will get no order confirmations, even at the end of the billing period.

To turn sending order confirmations on or off:

  1. Start a plan edit wizard.
  2. On the first step scroll down to the Settings section.
  3. Check the E-mail order confirmation box.
  4. Complete the wizard.

After signup, users can change this option in their accounts.

To turn sending order confirmations ON or OFF for all your customers regardless of their current settings:

  1. Select Other in the E.MANAGER menu.
  2. Click ON or OFF in the E-mail order confirmations section:

Forcing sending order confirmations on or off overrides current user settings. However it doesn't prevent customers from switching this option back afterwards for their own accounts.

"No Charge" Notifications

You can configure the system to send clients automatic "No Charges Made for Your Account" notifications at the end of each billing period or month. To choose the rule, select Billing Settings in the Settings menu:

For credit limit based billing, customers are notified if their balance does not exceed credit limit. For anniversary based billing, they are notified if during given billing period or month there were no billing operations (charges for purchases or exceeded monthly resource limits).

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