Autoresponders

Creating Autoresponders

Autoresponder automatically sends a preset message in reply to all mail sent to the autoresponder's e-mail address. They don't store the incoming mail as e-mail boxes do, nor can they be used to send messages other than the preset autoresponse.

To create an autoresponder:

1. Click New E-mail on the mail domain Controls page or click the name of the existing mail resource:

   

2. If you chose New E-mail, enter the autoresponder name in the E-mail address field. If you choose the existing mail resource, skip to Step 4.

   

3. Enable antispam and antivirus for mail SMS. For security reasons, we strongly recommend it to minimize the risk of using your Mail SMS for distributing spam.
4. Scroll down to the Autoresponder section and fill out the form:

   

   • Check the box Include incoming message next to AUTORESPONDER.
   • Enter the uniform response in the Message field and its title in the Subject field.
   • Note: enter Sender Filter which restricts the range of possible sender e-mail addresses.
     

     Autoresponder Warning
     If you get the warning, it means that Admin enabled patterns policy where Sender Filter value is obligatory.
     

     

     Autoresponder appears as marked and won't work until you configure Sender Filter:

     

   • Include incoming message: if you want to quote the original message in the autoresponse.
     Note: if you check this option, there is a risk for your autoresponder to be used for distributing spam messages sent to it from intruders. To minimize this risk, configure antispam for the autoresponder as it is said in the item 4 above.
   • Add attachments to your autoresponder, for instance your corporate logo.
5. Click the Submit button at the bottom of the form.

Editing autoresponder message or its subject

To edit autoresponder message or its subject:

1. Click the autoresponder e-mail address in the E-mail list on the mail domain Controls page:
   

   

2. Perform last three steps of the create autoresponder procedure above.

Removing Autoresponders

Option 1
To remove an autoresponder preserving other services running on its e-mail address:

1. Click the autoresponder e-mail address in the E-mail list on the maildomain Controls page as you do on the first step of editing autoresponder message or its subject guide.
2. Uncheck the AUTORESPONDER box.
3. Click the Submit button at the bottom of the form.

Option 2
To remove an autoresponder along with all mail services running on its e-mail address, click the Trash icon in the autoresponders Properites section on the Mail Controls page:

To remove a Catch All autoresponder, first switch Catch All off.